We stand behind the quality of our educational resources. If you are not satisfied with your purchase, our policy is designed to be fair and transparent.
- 7-Day Exchange Window: You may request an exchange or return within 7 days of receiving your parcel.
- Valid Reasons for Return:
- The book received is damaged or has printing defects (e.g., missing pages, blurred ink).
- The wrong title or edition was sent by mistake.
- The content does not match the “Certified 100% Guarantee” advertised for that specific edition.
- Conditions for Return: * The book must be in its original condition.
- Books with handwritten names, highlighted text, folded corners, or visible wear and tear will not be accepted for return.
- Refund Process:
- If a replacement for a damaged book is unavailable, we will issue a full refund.
- Refunds are processed via JazzCash, EasyPaisa, or Bank Transfer within 3–5 working days after we receive and inspect the returned item.
- How to Initiate a Return:
- Take a clear photo or video of the defect or the incorrect book.
- WhatsApp the details along with your Order ID to 0348-4233593 or 0310-7750306
- Our team will guide you on the return shipping process.